# Error Code: 598-0011
**Applies to:** Wii U, 3DS Family of Systems

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Your Pretendo Network ID has been permanently banned from Juxt.

This typically occurs because of a violation of the Juxt Code of Conduct, or other offense on the Network or the Discord server.

For more information, launch the Miiverse app, or request to speak to a moderator in the [Discord server](https://invite.gg/pretendo).

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If you have not yet connected to Pretendo, please follow the instructions [here](/docs/install) to get started.

If you are still unable to connect, please request to speak to a moderator in the [Discord server](https://invite.gg/pretendo).